Policies:

Signal Trading is pledged to your complete satisfaction with our products and our service.  These are the policies you can rely upon.

Security- All transactions are handled using state-of-the-art (SSL) encryption so that your personal information is not compromised nor shared in any way.  PayPal, our payments processor has a long history and a solid reputation for client security.

Privacy- We do not maintain any records beyond those necessary to service your order. Your private information is not shared with any other party.  We do maintain your email address, and with your implied permission will use this address to contact you about matters of mutual interest. Your email address will be promptly removed from our list if you so request.

Shipping- We endeavor to ship all pre-paid in-stock items within 48 hours or the next business day.  You will be notified by email if this is not possible.

Out of Stock or Sold Items- Our artworks are hand crafted, one at a time and we don't usually stock more than one similar item.  If the item you have ordered is already sold you will be given the option of a replacement or an immediate and full refund.

Special & Custom Orders-  Some out-of-stock items can be reproduced on a custom basis.  We will be pleased to resize rings at no additional cost, but remember that a resized ring becomes  a custom order. Please inquire by email.  Custom orders must be prepaid and are not refundable.  Allow 4-6 weeks for delivery.

Satisfaction Guarantee and Returns- Your satisfaction with the workmanship, materials and condition of your purchase is guaranteed.  If, for any reason, you are not completely satisfied with your purchase you may return it for a full refund of the purchase price (less shipping, handling and insurance) under the following conditions:

a. Special and custom orders may not be returned and will not be refunded.  These orders include, but are not limited to resized rings, customer ordered modifications and custom-made items.

b. The return must be received by us within 10 days after it was originally shipped.

c. A return authorization number must be obtained from Signal Trading and attached to the returned merchandise along with the original invoice.

d. The merchandise must be returned in exactly the same new, unused condition in which it was shipped, and must be packaged in the original shipping container and packaging materials.

e. You must pay shipping and insurance for the return.  Signal Trading is not liable for damage incurred during return shipping.  Full value of any item damaged in shipping must be recovered from the return shipper's insurance.

f.  The refund for properly returned merchandise will include the full purchase price, but will not include the original shipping, handling and Insurance charges (specified under "Shipping" on the product invoice).

A Note About Colors & Pictures on the Web - Jewelry can be very reflective and the color of gem stones will vary greatly depending on lighting.  Silver and turquoise, for example, look quite different under sunlight than under lamplight.  Further, there are significant differences between computer monitors in how they render various colors.  We take great care to try and present each item shown here in its most accurate light, but please be aware of the factors mentioned above when you examine your purchases.  The actual object will always be more beautiful than the picture, but may not match it exactly as seen on this site.